Consumer Sales Sr Grp Mgr leading multiple teams in the banking sector. Responsible for strategy, compliance, and client satisfaction with a focus on lending processes.
Responsibilities
Provides overall leadership and management of a consumer function; develops strategies and detailed business plans.
Works with key stakeholders to create and manage reliable and predictable processes that will improve end-to-end turnaround times and significantly increase client satisfaction.
Aligns capabilities, capture synergies and resolve conflicts in setting standards
Ensures harmonization of common standards across businesses
Identifies opportunities to leverage capabilities across businesses
Works in partnership with functional geographic leadership to establish and document the global standard Common Operating Model for lending processes
Serves as the global subject matter expert for functionality, business and process related expertise
Gathers and shares best practices from both internal/external sources for the development and deployment of lending workflow systems
Communicates changes coordinating with the Global team, Regional Heads and other stakeholders
Tracks progress and compliance, particularly through initial implementation phase
Develops a timely, factual and transparent communication process between delivery units and relationship sales units - jointly with Risk and technology
Works with regional management teams to develop organizational plans, budgets and financial controls to meet strategic plans and objectives and ensure communication of such to appropriate internal management
Ensures organization strictly adheres to internal control policies
Ensures that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements
15+ years management experience in banking, with increasing levels of responsibility
Direct experience in lending process management and workflow lending/credit systems
Cross-border project or business management experience
Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned
Education: Bachelors degree, potentially Masters degree and managerial experience
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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