Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
About the role
- Entry level Operations Support Analyst responsible for daily operations support at Citi. Liaison between operations staff, project managers, and clients.
Responsibilities
- Assist with the creation, execution, and validation of User Acceptance test plans and scripts
- Review VRU project requirements to ensure timelines are met
- Build and run reports such as Management Information Systems (MIS) or financial forecasts
- Research and interpret standard information and identify inconsistencies in data
- Assist in training team members on loan resources
- Prepare basic presentations for management
- Support trouble ticket resolution and the training of new and borrowed testers
- Appropriately assess risk when business decisions are made
Requirements
- 0-2 years of relevant experience preferred
- Knowledge of Business Banking, Citi Commercial Banking Products and Services
- Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
- Proficient in Microsoft Office
- Proven problem-solving and negotiation skills
- Consistently demonstrates clear and concise written and verbal communication
- Familiarity with regulatory frameworks and audit cycles
- Strong attention to detail and documentation
- Understanding of internal controls and control testing
- Curious, communicative, and proactive
- Comfortable working with minimal structure
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.
Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.