Hybrid Operations Support Analyst

at Citi

• Job title: Operations Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $50,600 - $70,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ofallon, United States

About the role

• Entry level Operations Support Analyst responsible for daily operations support at Citi. Liaison between operations staff, project managers, and clients.

Responsibilities

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts
• Review VRU project requirements to ensure timelines are met
• Build and run reports such as Management Information Systems (MIS) or financial forecasts
• Research and interpret standard information and identify inconsistencies in data
• Assist in training team members on loan resources
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made

Requirements

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication
• Familiarity with regulatory frameworks and audit cycles
• Strong attention to detail and documentation
• Understanding of internal controls and control testing
• Curious, communicative, and proactive
• Comfortable working with minimal structure

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays