Sales Representative at TELUS connecting Canadians with technology solutions in a retail setting. Engaging with customers to improve their lives through technology while providing excellent service.
About the role
- Bilingual Mortgage Telesales Representative undertaking sales calls concerning loan products at Citi. Establishing trust with clients and analyzing financial status for home loan solutions.
Responsibilities
- Conducts inbound/outbound sales calls consulting customers on available loan products
- Establish trust and build rapport with clients
- Understand, articulate, and educate clients on financial calculations, rates, and pricing
- Analyze applicant financial status, credit and property to identify home loan solutions
- Articulate cross-sell/cross referral opportunities
- Strict adherence to phone schedules
- Understand and manage underwriting, government, and compliance guidelines
- Utilize systems to maintain product knowledge, register loans effectively & manage pipeline
- Actively manage leads to meet targeted conversion rates
- Partner with operations teams to provide exceptional service throughout the loan process from application to close
- Compile appropriate documentation and communicate with customer during the process
Requirements
- 2-4 years previous sales or finance experience preferred
- professional oral and written communication
- interpersonal skills
- relationship building
- follow up
- computer experience
- analytical thinking and problem solving
- High School diploma or equivalent required
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Job title
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Experience level
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