IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
About the role
- Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Responsibilities
- Lead teams that deliver product/service information
- Aggregate customer issues and collate common issues for response strategy
- Maintain and renew knowledge of policies and procedures
- Provide fault isolation and resolution for complex challenges
- Enter customer information into the CRM system
- Record and process special orders as required
- Set clear objectives for sales calls or meetings
- Conduct periodic health checks with key customers
- Identify upselling and cross-selling opportunities
- Participate in professional development activities
Requirements
- Bachelor's Degree or Equivalent Level
- Over 3 years to 6 years of relevant experience
- Basic experience of coordinating the work of others (4 to 6 months)
Benefits
- Professional development opportunities
- Flexible working hours
- Diverse, Equitable & Inclusive culture
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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