Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
About the role
- Technical Support Agent managing IT systems and providing user support at Caisse Desjardins. Involves platform administration, network activities, and troubleshooting technologies in cooperative banking.
Responsibilities
- Perform MIC platform administration activities (e.g., server shutdown and startup, verifying automatic system operations, managing access groups, maintaining backup units and recovering files)
- Perform basic network tasks (e.g., resetting passwords, configuring new users, performing routine maintenance procedures)
- Manage computer equipment and technology systems (e.g., desktops and laptops, printers, telephone systems, office phones, mobile phones and alarm systems)
- Produce and transmit reports on problems encountered and perform follow-up actions
- Compile statistics and other data on compliance with service standards
- Inform the Help Desk Services team of required changes to computer equipment, as needed
- Carry out activities related to systems and technology equipment (e.g., activation, configuration, maintenance and repair)
- Analyze equipment needs, propose solutions and procedures for acquisition and disposal, and perform follow-up activities
- Serve as an IT and technology resource for users
- Support users to optimize their use of systems and equipment, resolve issues and propose solutions, escalate more complex problems and follow up on resolutions
- Develop and propose basic training activities for users of computer systems and technology equipment
- Participate in planning and implementing activities required to deploy and upgrade desktop systems
- Ensure application of standards, procedures, guidance and recommendations related to computer security
- Oversee all activities related to the flow of technical information necessary for the platform’s smooth operation
- Manage and update various web and platform applications, profiles, standardized groups and user IDs
- Manage licenses for various applications (e.g., PALTrak network, Expert module) and related costs
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- Knowledge of French is required
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation
- Knowledge of procedures and methods related to the caisse’s computer equipment
- Knowledge of service standards
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined-benefit pension plan providing predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Support Analyst focusing on process management at MAG. Engaging in process improvement and implementation with diverse teams.
Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.
Application Support Analyst responsible for end user support and system documentation at NiSource. Proactively resolving issues and contributing to Service Level Agreements while working closely with service providers.
IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
Customer Support Analyst delivering fast and helpful product support at SafetyCulture. Guiding users to solve complex issues and improve their experience with the platform.