Senior Support Analyst focusing on process management at MAG. Engaging in process improvement and implementation with diverse teams.
About the role
- Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
Responsibilities
- Provide support to clients, resolving technical, operational, and commercial inquiries
- Manage support tickets and follow up until resolution
- Escalate complex issues to the corresponding team when necessary
- Document every client interaction in our management tools
- Identify opportunities for improvement in customer service processes
- Collaborate with other departments (commercial, finance, technology) to seek continuous process improvement
- Maintain up-to-date knowledge of our products/services
Requirements
- Previous experience in customer service or technical support roles (minimum 1-2 years).
- Excellent verbal and written communication skills.
- Problem-solving orientation and a proactive approach.
- Ability to work autonomously and as part of a team.
- Advanced English level.
- Knowledge of Meta Ads
Benefits
- Support each other in a collaborative environment
- Opportunities for professional development and growth.
- Flexible and adaptable workplace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Technical Support Agent managing IT systems and providing user support at Caisse Desjardins. Involves platform administration, network activities, and troubleshooting technologies in cooperative banking.
Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.
Application Support Analyst responsible for end user support and system documentation at NiSource. Proactively resolving issues and contributing to Service Level Agreements while working closely with service providers.
IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
Customer Support Analyst delivering fast and helpful product support at SafetyCulture. Guiding users to solve complex issues and improve their experience with the platform.