IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
About the role
- Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
Responsibilities
- Provide support to clients, resolving technical, operational, and commercial inquiries
- Manage support tickets and follow up until resolution
- Escalate complex issues to the corresponding team when necessary
- Document every client interaction in our management tools
- Identify opportunities for improvement in customer service processes
- Collaborate with other departments (commercial, finance, technology) to seek continuous process improvement
- Maintain up-to-date knowledge of our products/services
Requirements
- Previous experience in customer service or technical support roles (minimum 1-2 years).
- Excellent verbal and written communication skills.
- Problem-solving orientation and a proactive approach.
- Ability to work autonomously and as part of a team.
- Advanced English level.
- Knowledge of Meta Ads
Benefits
- Support each other in a collaborative environment
- Opportunities for professional development and growth.
- Flexible and adaptable workplace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Resource Management & Budgeting Support Analyst at EY responsible for resource allocation and budget management. Collaborating with project managers and operational teams to ensure effective resource utilization.
Técnico de Soporte en Sitio en SONDA brindando soporte a clientes. Responsabilidades incluyen soporte remoto y presencial, administración de inventarios y mantenimiento de equipos.
IT Support Engineer managing Apple ecosystem and Google Workspace for over 300 employees. Involved in device management, user support, and IT compliance.
IT Support Analyst supporting internal users and managing technical support service tickets at Best Egg. Ensuring SLAs are met while onboarding new employees and resolving technical issues.
Staff Engineer within RBC supporting critical systems for AI and innovation platforms. Leading technical initiatives and managing high - impact incidents in fast - paced engineering environment.
Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
Software Engineer responsible for analyzing and resolving bugs in existing systems for clients. Managing support tickets and maintaining technical documentation in Thailand.
Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.