Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- IT Support Technician providing Tier II technical support for users in an equipment rental company. Candidates should be bilingual in French and English and adept with various IT systems.
Responsibilities
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Provide as 2nd level (Tier II) support to other helpdesk technicians.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
Requirements
- 2+ years demonstrated effectiveness in a similar role
- Degree in computer science or related field (preferred, but not required)
- Knowledge of AS/400 systems
- Excellent knowledge of PC based hardware and software systems
- Excellent verbal and written communication skills
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance
- Flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
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