Senior Manager overseeing supplier risk at Lloyds Banking Group, leading risk management and regulatory compliance initiatives. Responsible for building relationships and ensuring adherence to operational risk standards.
About the role
- Strategic professional guiding authentication policies and processes for USPB Contact Center applications. Collaborating with cross-functional teams to enhance customer experience and fraud controls.
Responsibilities
- Stay abreast of developments within own field and contribute to directional strategy
- Provide advice and counsel related to technology or operations of the business
- Drive alignment of authentication processes and standards across contact center applications
- Conduct analysis and align Authentication policies and strategies across all NA Consumer and SBB lines of businesses
- Facilitate meetings designed to analyze fraud loss impacts, procedure changes and collaborate with cross functional team
- Represent the Retail Bank Policy Team on strategic related projects
Requirements
- Bachelor's Degree preferred
- Strong communication, analytical, and organizational skills
- Must have project management, strategic planning and fraud experience
- PC literate with MS Office products
- Ability to manage/prioritize projects
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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