Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst analyzing business issues to design IT solutions at National Interstate Insurance Company. Collaborating with teams to deliver optimized operational efficiency and documentation.
Responsibilities
- Analyzes business issues and defines requirements to design IT solutions
- Collaborates with program manager, project manager and/or project teams
- Participates in developing and implementing automated system protocols
- Develops workflow charts and diagrams
- May create end-user documentation and participate in delivering training
- May monitor project milestones, phases, and elements
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science or a related field
- Generally, a minimum of 3 years of related experience
- Experience in designing, coding, testing, debugging, documenting and/or maintaining applications or configuring and using application software in a business setting
- Provides requirements guidance to program manager, project manager and/or project teams
- Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects
- Exhibits business knowledge and the ability to identify and define business needs including understanding the organization's business and technology operations
- May serve as Scrum Master on an agile team
- Exhibits analytical skills with the ability to gather and analyze data
Benefits
- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off and paid holidays
- 401(k) plan with company match
- Employee stock purchase plan
- Commuter benefits
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