Hybrid Front of House Revenue & Merchandise Manager

at Cirque du Soleil Entertainment Group

• Job title: Front of House Revenue & Merchandise Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Flux
• Location requirements: Hybrid, Las Vegas, United States

About the role

• Front of House Revenue & Merchandise Manager responsible for maximizing revenue through merchandise and guest experience. Collaborating across teams to enhance guest satisfaction and sales performance.

Responsibilities

• Develops and implements dynamic pricing strategies for all merchandise and FOH categories, adapting to attendance, market fluctuations and demand.
• Analyzes regular sales data to identify revenue opportunities, margin improvements and inventory optimization.
• Establishes and oversees the maintenance of KPI dashboards (revenue per head, sell-through rate, conversion, gross margin, etc.) to support data-driven decision-making.
• Collaborates with product development and planning teams to define product ranges aligned with the venue’s intellectual property, audience demographics and market behavior.
• Aligns in-store presentation, pricing and promotional strategies with the brand’s overall story and revenue objectives.
• Works with the product development team to evaluate cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensure sustainable margins and identify opportunities to optimize product value.
• Oversees stock rotation, replenishment and end-of-life management to minimize inventory write-downs and support revenue-recovery initiatives.
• Partners with site managers and guest experience leads to balance staffing models, attendance patterns and customer flow for optimal sales conversion.
• Coordinates A/B tests for pricing scenarios, promotions and product bundles to identify the most effective revenue levers.
• Implements and maintains price-elasticity models to inform data-driven decisions for new product launches and market-specific adjustments.
• Works with digital and finance teams to build automated tools that enable real-time price optimization and revenue forecasting.
• Collaborates with warehouse operations to ensure on-time deliveries and product availability across global sites.
• Represents FOH Revenue & Merchandise in business reviews and strategic planning sessions, presenting actionable insights and recommendations.
• Leads and empowers FOH retail teams and support staff, fostering accountability and performance.
• Works cross-functionally with product development, brand, warehouse and logistics teams to ensure a consistent customer experience and brand presentation.

Requirements

• 5 years of experience in retail operations, revenue management, finance or merchandising, preferably in entertainment, live events or hospitality.
• Proven track record using dynamic pricing models and revenue optimization techniques.
• Strong analytical and financial skills; proficiency in Excel, Power BI or similar reporting tools.
• Excellent leadership, communication and cross-functional collaboration skills.
• Bachelor’s degree in business, retail management, finance or a related field preferred.

Benefits

• An inclusive, team-based work environment;
• Access to a dedicated desk at the Montreal studio on days you are on-site — a stimulating environment where you can apply your creativity;
• Professional growth through high-quality projects that advance your career, plus personalized support tailored to your professional ambitions;
• Group health insurance, a retirement savings plan and other benefits that we will be happy to present;
• A culture focused on fair practices and community-building events.