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CG
Hybrid Front of House Revenue & Merchandise Manager
Posted 2 months ago
About the role
- Front of House Revenue & Merchandise Manager responsible for maximizing revenue through merchandise and guest experience. Collaborating across teams to enhance guest satisfaction and sales performance.
Responsibilities
- Develops and implements dynamic pricing strategies for all merchandise and FOH categories, adapting to attendance, market fluctuations and demand.
- Analyzes regular sales data to identify revenue opportunities, margin improvements and inventory optimization.
- Establishes and oversees the maintenance of KPI dashboards (revenue per head, sell-through rate, conversion, gross margin, etc.) to support data-driven decision-making.
- Collaborates with product development and planning teams to define product ranges aligned with the venue’s intellectual property, audience demographics and market behavior.
- Aligns in-store presentation, pricing and promotional strategies with the brand’s overall story and revenue objectives.
- Works with the product development team to evaluate cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensure sustainable margins and identify opportunities to optimize product value.
- Oversees stock rotation, replenishment and end-of-life management to minimize inventory write-downs and support revenue-recovery initiatives.
- Partners with site managers and guest experience leads to balance staffing models, attendance patterns and customer flow for optimal sales conversion.
- Coordinates A/B tests for pricing scenarios, promotions and product bundles to identify the most effective revenue levers.
- Implements and maintains price-elasticity models to inform data-driven decisions for new product launches and market-specific adjustments.
- Works with digital and finance teams to build automated tools that enable real-time price optimization and revenue forecasting.
- Collaborates with warehouse operations to ensure on-time deliveries and product availability across global sites.
- Represents FOH Revenue & Merchandise in business reviews and strategic planning sessions, presenting actionable insights and recommendations.
- Leads and empowers FOH retail teams and support staff, fostering accountability and performance.
- Works cross-functionally with product development, brand, warehouse and logistics teams to ensure a consistent customer experience and brand presentation.
Requirements
- 5 years of experience in retail operations, revenue management, finance or merchandising, preferably in entertainment, live events or hospitality.
- Proven track record using dynamic pricing models and revenue optimization techniques.
- Strong analytical and financial skills; proficiency in Excel, Power BI or similar reporting tools.
- Excellent leadership, communication and cross-functional collaboration skills.
- Bachelor’s degree in business, retail management, finance or a related field preferred.
Benefits
- An inclusive, team-based work environment;
- Access to a dedicated desk at the Montreal studio on days you are on-site — a stimulating environment where you can apply your creativity;
- Professional growth through high-quality projects that advance your career, plus personalized support tailored to your professional ambitions;
- Group health insurance, a retirement savings plan and other benefits that we will be happy to present;
- A culture focused on fair practices and community-building events.
Job title
Job type
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Not specified
Degree requirement
Tech skills
Location requirements
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