Administrator in Service Goldschmiede managing repairs and guarantees for CHRIST, the leading omnichannel jeweler. Engage with customers through various service channels and ensure quality control in repairs.
Responsibilities
Receive and process warranty and repair cases (visual and quality inspection)
Telephone communication/consultation with customers
Prepare and follow up on cost estimates
Enter and manage warranty and repair cases in the CHRIST repair-service software
Final inspection of warranty and repair cases
Technical point of contact for sales regarding repairs
Requirements
Solid knowledge in repairing gold and silver jewelry
Completed vocational training as a goldsmith (m/f/d) is an advantage, or comparable qualifications
Relevant professional experience in a comparable or related position
Strong service orientation when dealing with customers
Benefits
Bike leasing for your preferred bike: Stay mobile and environmentally friendly with our bike leasing program — perfect for commuters and recreational cyclists.
Extensive training opportunities: Take advantage of our comprehensive e-learning and training programs to continuously develop your skills.
Attractive discounts on our product range: Receive special conditions on our unique jewelry and watch collections — an exclusive benefit for our team.
Corporate benefits: Enjoy great discounts and special offers from a wide range of partner companies.
Flexible working time models: Our flexible work schedules allow for an optimal balance of work and personal life and support you in reconciling career and family.
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