Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
About the role
- Customer Care Agent ensuring smooth user experience for Choose application via user inquiries. Collaborating with various teams to enhance customer satisfaction and solutions.
Responsibilities
- Respond to all user inquiries (in-app messages, emails)
- Provide quick and accurate answers to their questions
- Ensure the best possible purchasing experience on our app
- Serve as the point of contact between our brand and our thousands of users
- Understand customer requests and provide appropriate solutions
- Inform customers about any questions regarding the app functionality, our product catalog, and the status of their orders
- Identify and analyze recurring customer issues and contribute to implementing solutions to reduce them
- Prioritize customer requests based on urgency and importance
- Escalate customer issues or suggestions to the relevant teams
- Proactively propose improvements to in-app content related to the customer experience
Requirements
- Bachelor's degree (BAC+4/+5) with initial experience in support/customer relations/account management, preferably in a startup
- Recognized for active listening, composure, empathy, and strong customer service orientation
- Organized, autonomous, energetic, and proactive
- Eager to take on challenges and take initiative
- Good written English
- Strong interest in lifestyle, fashion, and digital sectors
Benefits
- 20% off your next Choose orders or free delivery
- 100% coverage by Choose for book purchases to help you progress in your field
- Monthly credits for ClassPass: perfect if you're a fitness or massage enthusiast
- Swile card for lunch (11€/worked day)
- 100% covered health insurance (Alan)
- 50% reimbursement of transportation costs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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