Hybrid Customer Service Representative

at Children's Minnesota

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Customer Service Representative providing billing inquiries and support for uninsured and underinsured patients at children's health system. Ensures excellent communication and service in a high-stress environment.

Responsibilities

• Provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles
• Responds to initial patient-family requests
• Provides detailed explanations of patient billing information
• Resolves patient-family questions
• Performs follow-up on outstanding concerns
• Collaborates with other departments to research patient billing history
• Consistently demonstrates excellent customer service and communication skills

Requirements

• High School Diploma or equivalent work experience required
• 3-5 years of customer service experience
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
• Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem solving, analytical, and investigational skills
• Ability to learn quickly and meet continuous timelines
• Exhibits behaviors consistent with principles of excellent service
• Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
• Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)

Benefits

• medical, dental, vision, retirement, and other fringe benefits