Hybrid Director, Retail and Assets Management

at CHEP

• Job title: Director, Retail and Assets Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Warsaw, Poland

About the role

• Director of Retail and Assets Management at CHEP focusing on strategic retail partnerships and supply chain optimization. Utilizing extensive experience to enhance asset productivity and customer satisfaction.

Responsibilities

• Build and maintain senior-level strategic partnerships with national retail accounts.
• Develop deep expertise in customer supply chains and forge strong relationships with key decision-makers to ensure alignment with CHEP’s value proposition and long-term growth objectives.
• Lead, mentor, and develop a high-performing team of Retail Account Managers.
• Ensure team accountability in achieving growth objectives, optimizing asset productivity, and building customer advocacy.
• Lead the implementation and management of the retail business model across key accounts.
• Drive profitability and value creation by aligning CHEP’s capabilities with customer needs, supply chain trends, and industry innovations.
• Collaborate with multifunctional teams, including supply chain, sales, finance, asset management, and marketing, to execute business strategies that drive customer value and support CHEP’s growth objectives.
• Provide tailored supply chain solutions to retail partners, leveraging data-driven insights and CHEP’s service offerings.
• Foster continuous improvement and innovation to meet evolving customer needs and enhance CHEP’s market position.
• Lead transformation initiatives, product launches, and service offerings across retail partners.
• Drive operational improvements in key areas such as asset productivity, cycle time, and risk mitigation.
• Manage complex negotiations with retail partners, securing long-term agreements that deliver mutual financial and sustainability benefits.
• Ensure compliance with contracts and drive continuous value through strategic engagements.
• Oversee key performance metrics such as asset productivity, customer satisfaction (NPS), and revenue growth.
• Ensure accurate reporting and analysis of account health, and develop action plans to address performance gaps.

Requirements

• Experience requirements: Ideally 10 year’s+ general business experience with experience in senior commercial roles in an international organization
• Experience with regional strategy development and execution, business case development, budget setting, and management processes.
• Experience in influencing change in a matrix / cross-functional environment
• Track record of strong customer relationship development especially in category sales and key account management
• Experience with building, developing, and managing remote field-based teams.
• Preferred previous FMCG experience in large multinational groups
• Ability to develop, motivate, inspire teams
• Languages: Fluency in English and Polish is a must, any other CEE language is a plus

Benefits

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
• LuxMed Medical Insurance
• Company Car according to the company policy
• Multisport Card
• Meal vouchers
• Transportation allowance of 110 PLN net per month
• Employee Capital Plan
• Employee Investment Plan
• Ability to develop your skills and understanding of business in a worldwide logistics company
• Participation in worldwide projects
• Area to build your independence and own responsibilities
• Support at every stage of your career
• Independence in operating with a real impact on the organization
• We are celebrating our successes with meal vouchers and events