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About the role
- Director of Retail and Assets Management at CHEP focusing on strategic retail partnerships and supply chain optimization. Utilizing extensive experience to enhance asset productivity and customer satisfaction.
Responsibilities
- Build and maintain senior-level strategic partnerships with national retail accounts.
- Develop deep expertise in customer supply chains and forge strong relationships with key decision-makers to ensure alignment with CHEP’s value proposition and long-term growth objectives.
- Lead, mentor, and develop a high-performing team of Retail Account Managers.
- Ensure team accountability in achieving growth objectives, optimizing asset productivity, and building customer advocacy.
- Lead the implementation and management of the retail business model across key accounts.
- Drive profitability and value creation by aligning CHEP’s capabilities with customer needs, supply chain trends, and industry innovations.
- Collaborate with multifunctional teams, including supply chain, sales, finance, asset management, and marketing, to execute business strategies that drive customer value and support CHEP’s growth objectives.
- Provide tailored supply chain solutions to retail partners, leveraging data-driven insights and CHEP’s service offerings.
- Foster continuous improvement and innovation to meet evolving customer needs and enhance CHEP’s market position.
- Lead transformation initiatives, product launches, and service offerings across retail partners.
- Drive operational improvements in key areas such as asset productivity, cycle time, and risk mitigation.
- Manage complex negotiations with retail partners, securing long-term agreements that deliver mutual financial and sustainability benefits.
- Ensure compliance with contracts and drive continuous value through strategic engagements.
- Oversee key performance metrics such as asset productivity, customer satisfaction (NPS), and revenue growth.
- Ensure accurate reporting and analysis of account health, and develop action plans to address performance gaps.
Requirements
- Experience requirements: Ideally 10 year’s+ general business experience with experience in senior commercial roles in an international organization
- Experience with regional strategy development and execution, business case development, budget setting, and management processes.
- Experience in influencing change in a matrix / cross-functional environment
- Track record of strong customer relationship development especially in category sales and key account management
- Experience with building, developing, and managing remote field-based teams.
- Preferred previous FMCG experience in large multinational groups
- Ability to develop, motivate, inspire teams
- Languages: Fluency in English and Polish is a must, any other CEE language is a plus
Benefits
- Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
- LuxMed Medical Insurance
- Company Car according to the company policy
- Multisport Card
- Meal vouchers
- Transportation allowance of 110 PLN net per month
- Employee Capital Plan
- Employee Investment Plan
- Ability to develop your skills and understanding of business in a worldwide logistics company
- Participation in worldwide projects
- Area to build your independence and own responsibilities
- Support at every stage of your career
- Independence in operating with a real impact on the organization
- We are celebrating our successes with meal vouchers and events
Job title
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