Enterprise Account Manager at Perk focusing on customer engagement with Tier 1 clients. Managing accounts and identifying growth opportunities within a fast - paced SaaS environment.
About the role
- Bilingual Account Coordinator supporting clients through inbound communications, analyzing data, and managing relationships in a hybrid work setup. Aiming for optimal customer satisfaction and account performance.
Responsibilities
- Support customers through inbound calls and emails
- Analyze customer operational data
- Prepare, track, and communicate KPI reports
- Identify opportunities for value creation
Requirements
- Bachelor’s degree or College Diploma
- Bilingual: French & English
- 3-5 years Sales/Service experience in a service company
- Worked with financial measures and Key Performance Indicators
- Customer account relationship management experience a must
- Expertise in eliminating the waste in business processes by using six sigma / lean tools
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
Benefits
- Hybrid Work Model
- Health & Safety initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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