Hybrid Bilingual Account Coordinator – French/English

Posted 4 weeks ago

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About the role

  • Bilingual Account Coordinator supporting clients through inbound communications, analyzing data, and managing relationships in a hybrid work setup. Aiming for optimal customer satisfaction and account performance.

Responsibilities

  • Support customers through inbound calls and emails
  • Analyze customer operational data
  • Prepare, track, and communicate KPI reports
  • Identify opportunities for value creation

Requirements

  • Bachelor’s degree or College Diploma
  • Bilingual: French & English
  • 3-5 years Sales/Service experience in a service company
  • Worked with financial measures and Key Performance Indicators
  • Customer account relationship management experience a must
  • Expertise in eliminating the waste in business processes by using six sigma / lean tools
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)

Benefits

  • Hybrid Work Model
  • Health & Safety initiatives

Job title

Bilingual Account Coordinator – French/English

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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