Hybrid Manager, Patient Access – Administration OB GYN

at Center for Health Care Strategies

• Job title: Manager, Patient Access – Administration OB GYN
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Wilmington, United States

About the role

• Manager of Patient Access for Nemours Children’s Health overseeing patient access functions and ensuring efficient workflows. Collaborates with various teams to promote quality patient care and service excellence.

Responsibilities

• Provide leadership and operational oversight for all front-end access functions.
• Ensure accurate and timely patient registration, check-in/check-out processes, payment collection, scheduling, and insurance authorization.
• Responsible for staffing, training, coaching, developing policies and procedures, and maintaining high standards of quality, compliance, and patient service.
• Lead a team focused on operational excellence and continuous improvement by implementing and monitoring workflows that support accuracy, efficiency, and a positive patient experience.
• Serve as a key liaison among clinical teams, administrative leaders, and external payers—promoting seamless communication, proactive problem-solving, and strong collaboration.
• Collaborate with revenue cycle teams, payer authorization staff, ACC leadership, the Access team, and other departments to support strategic, operational, and financial goals.

Requirements

• High School Diploma required and Associate or Bachelor’s degree preferred.
• More than 5 years of specialized work experience in Fetal Care Center scheduling and billing.
• Previous insurance and billing experience is required. Experience in management or lead role preferred
• Billing and Coding certificate (CCCR-Certified Revenue Cycle Representative); Demonstrate willingness to enroll preferred.

Benefits

• Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment.