Credit Admin responsible for processing accounts and providing customer service at Capital Electric. Working in a fast - paced environment and utilizing software programs for account management.
About the role
- Help Desk Support I role providing technical support to users on LAN/WAN and Cloud environments. Assisting IT Infrastructure Team with server and network support.
Responsibilities
- Provide technical support to users on LAN/WAN and Cloud environments
- Gather and analyze relevant issue data
- Resolve reported issues and document the resolution in the incident reporting ticketing system
- Diagnose, resolve, and document hardware and software network problems
- Assist with end user training and IT related operational tasks as assigned
- Collaborate with IT team members to resolve complex issues
Requirements
- Associate’s degree in IT/ Computer Science and/or 2 years of experience
- 2 years hands-on hardware troubleshooting experience
- Working technical knowledge of Windows Server and Windows operating systems
- Microsoft Windows Active Directory and Office 365 apps
- Knowledge of configuring and managing Microsoft Intune and Autopilot - preferred
- Minimum 1 year application support experience with Microsoft 365 and CRM solutions
- MSP (Managed Service Provider) experience preferred
- Working technical knowledge of industry standards regarding network hardware and protocols
- CompTIA’s A+ certification (required)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
IT Specialist providing technical support in a hybrid environment for an organization in Denver. Responsible for user support, hardware troubleshooting, training, and network assistance.
IT Engineer working on infrastructure and services, delivering solutions for industrial clients. Collaborating in a hybrid setup for diverse IT projects.
Technical support role providing first - level help desk assistance for users through various channels. Collaborating on IT projects and maintaining high customer satisfaction.
Director of IT Infrastructure Systems and Services at Coca - Cola consolidating network, datacenter & cloud operations. Leading enterprise solutions with a focus on reliability and security.
Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
IT Manager responsible for internal IT services and Managed Service Provider oversight at a UK company. Ensuring IT stability, security, and effectiveness in a hybrid work environment.
Lead multi - solution implementations for strategic customers as an Enterprise Architect at Adobe. Drive process improvements and serve as a trusted advisor in AI technologies.
IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.