Senior Analyst supporting Microsoft collaboration tools and automation for American Tower's IT organization. Ensuring digital experiences through governance and technology adoption in a fast - paced environment.
About the role
- Help Desk Support I role providing technical support to users on LAN/WAN and Cloud environments. Assisting IT Infrastructure Team with server and network support.
Responsibilities
- Provide technical support to users on LAN/WAN and Cloud environments
- Gather and analyze relevant issue data
- Resolve reported issues and document the resolution in the incident reporting ticketing system
- Diagnose, resolve, and document hardware and software network problems
- Assist with end user training and IT related operational tasks as assigned
- Collaborate with IT team members to resolve complex issues
Requirements
- Associate’s degree in IT/ Computer Science and/or 2 years of experience
- 2 years hands-on hardware troubleshooting experience
- Working technical knowledge of Windows Server and Windows operating systems
- Microsoft Windows Active Directory and Office 365 apps
- Knowledge of configuring and managing Microsoft Intune and Autopilot - preferred
- Minimum 1 year application support experience with Microsoft 365 and CRM solutions
- MSP (Managed Service Provider) experience preferred
- Working technical knowledge of industry standards regarding network hardware and protocols
- CompTIA’s A+ certification (required)
Job title
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