Hybrid AMS Applications Manager

at DC-DinsmoreCompass

• Job title: AMS Applications Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Manage IT applications ensuring stability and performance in corporate systems. Lead technical governance and contract management while collaborating with business stakeholders.

Responsibilities

• Operations and Support Management - Ensure the environment is stable, secure, and operating within SLAs.
• Monitor and control SLAs, OLAs and service levels.
• Track and prioritize tickets (bug fixes, enhancements, questions, improvements).
• Manage incidents, problems and changes (ITIL).
• Perform root cause analysis (RCA) and ensure preventive actions are implemented.
• Validate and approve production releases (deploys, GMUDs/change requests).
• Coordinate N1/N2/N3 support, internal or outsourced.
• Vendor Management - Monitor technical and behavioral performance.
• Facilitate communication between squads, internal areas and partners.
• Ensure integration among functional consultants, developers, business analysts and stakeholders.
• Governance and Business Relationship
• Act as the client/user focal point for AMS matters.
• Conduct status meetings, committees and governance rituals.
• Translate business needs into technical requirements.
• Confirm expectations, priorities and functional roadmap.
• Create indicators (KPIs) and executive reports.
• Contract and Budget Management - Control the use of hours, resources and budget.
• Ensure compliance with contractual terms and participate in supplier negotiations and contract renewals.
• Support investment planning (CAPEX/OPEX).
• Change, Project and Improvement Management
• Evaluate, prioritize and coordinate enhancement requests.
• Ensure quality of technical and functional documentation.
• Integrate AMS backlog with project squads when required.
• Lead integrated testing, UAT and sign-off processes.
• ITIL Processes & Agile Models - ITIL (Incident, Problem, Change, Service Request).
• Scrum/Kanban for enhancements and continuous improvements.
• Backlog management and prioritization.
• Quality Assurance and Compliance - Ensure compliance with governance, audit and information security requirements.
• Ensure version control, testing and quality before each release.
• Lead periodic performance and risk reviews.

Requirements

• Bachelor's degree in Information Technology, Engineering, Information Systems or related fields.
• Minimum of 5 years proven experience managing systems projects and at least 5 years working in Application Management Services (AMS).
• Experience in IT projects within dynamic organizational environments.
• Availability for occasional travel.

Benefits

• Corporate development program (CORPORATE EDUCATION)
• Individual mentorship and coaching
• Free courses and events promoted by the company