Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst performing detailed analysis to support business initiatives in healthcare. Collaborating with various business units to improve processes and enhance performance management.
Responsibilities
- Perform various analysis and interpretation to link business needs and objectives for assigned function
- Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
- Identify ways to enhance performance management and operational reports related to new business implementation processes
- Develop and incorporate organizational best practices into business applications
- Lead problem solving and coordination efforts between various business units
- Assist with formulating and updating departmental policies and procedures
- Performs other duties as assigned
Requirements
- Bachelor’s degree in related field or equivalent experience
- 2+ years of business process analysis experience in healthcare industry and/or customer service or enrollment functions
- Experience managing projects with a high reliance on technology
- Strong background in healthcare measurement methods and return on investment (ROI) analysis is preferred
- Experience using Excel at an advanced level is highly preferred
- Experience with New York member enrollment in Medicaid is preferred
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
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