Senior Process Engineer providing discipline support in energy sector projects at Wood. Leveraging extensive process engineering knowledge for diverse client needs in Eastern Canada operations.
About the role
- Onsite Engineer providing desktop support for LPUK users. Ensuring quality service delivery and compliance with ITIL processes.
Responsibilities
- Provide desktop support for all users.
- Support the end-to-end operational service delivery to all LPUK customers and users.
- Follow the daily operation of the desktop support processes to ensure good execution and compliance.
- Monitor the daily operation of the desktop support processes to ensure good execution and compliance.
- Support the IT Service Operations Manager to achieve quality service delivery to customers and users and ensure suitable business prioritization of incidents and problems.
Requirements
- Desktop Support and/or 1st line expertise – ability to support end users directly.
- Excellent verbal and written communication skills.
- Ability to articulate complex issues and recommendations.
- Excellent organizational and time management skills with the ability to prioritize work effectively.
- Sound decision making skills and the ability to work under pressure.
- A positive proactive approach to maintaining and improving services.
- Fluent in business English – written and verbal.
- Degree educated or equivalent experience.
- ITIL v3 or v4 Foundation.
- PRINCE2 Foundation and Practitioner / Agile – Scrum Master desirable.
- Full current driving license required.
- Flexibility to travel and work at other locations where required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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