About the role

  • Field Services Engineer providing internal IT support for multiple office locations across the US. Supporting infrastructure, desktop, and security environments to enhance customer service.

Responsibilities

  • Support the IT infrastructure for a department or office including the physical network, servers and applications
  • Support the desktop environment and physical security at local office
  • Conducts evaluation of the technology process problems and recommends solutions
  • Provides support for complex computing environment in areas such as hardware, software and networks
  • Perform support for special applications requiring extensive knowledge and expertise
  • May design and delivery training for enterprise tools and applications
  • Executes core administration tasks and functions in specific area assigned within guidelines and service levels
  • Follow up on outstanding requests/incidents and ensure timely resolution
  • Coordinate and support the use of audio and video equipment in conference rooms
  • Identify and automate processes to improve customer support services
  • Manage and monitor internal assets to ensure accurate inventory records

Requirements

  • Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)
  • SharePoint Security, role base security definitions and deployment (preferred)
  • Experience in an SD-WAN and/or MPLS network environment (preferred)
  • Previous experience working in a SOX and HIPAA environment (preferred)
  • 4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)
  • Windows desktop environments, Win 10 and Office 365 Suite
  • Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
  • Security enablement on Mobile devices (iOS, Android)
  • Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
  • File server knowledge and File Sharing systems, and SFTP applications
  • Security products such as laptop encryption, backup, anti-virus
  • Experience with remote desktop support tools, VPN and VDI environments
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written to a wide range of end-users
  • Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Benefits

  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Job title

Field Services Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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