Hybrid Customer Success Associate, Disclosure Services

at CDP

• Job title: Customer Success Associate, Disclosure Services
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: £27,265 - £34,082 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Customer Success Associate supporting the regional Disclosure Services team at CDP Global. Assisting in content creation, data management, and operational support while ensuring customer success.

Responsibilities

• Assist in the creation of content for webinars, events, and customer calls.
• Develop and format presentations, reports, and other materials using PowerPoint and Excel.
• Support the team with the preparation of materials for customer presentations and internal updates.
• Contribute to the creation of Disclosure Services deliverables and tools.
• Support the tracking and management of key team metrics and performance data at a regional level.
• Contribute to the maintenance and updating of team databases and data records.
• Assist Account Managers through data tools and visualizations to support customer engagement.
• Respond to external queries directed to the team inbox, providing timely and accurate information and ensuring efficient handling of inquiries.
• Support Account Managers with member requests and operational tasks.
• Catalogue, maintain, and update key support resources for Account Managers and discloser customers on a regular basis.
• Provide operational and administrative support to the Regional Head of Disclosure and the wider regional team.
• Support the implementation of process improvements and best practices within the region.
• Manage select Reporter Services accounts.
• Contribute to the planning and execution of working group initiatives aimed at supporting the global Disclosure Services team, working closely with the Global Customer Success Enablement Lead.
• Create standardized resources and processes, and identify opportunities to improve and streamline internal team processes.
• Provide ad-hoc support for other global projects as necessary.

Requirements

• Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains.
• Strong interest in using and maintaining data.
• Project coordination or organizational abilities, including desire to improve and streamline processes.
• Attentive to details, with strong organizational and time management skills.
• Quick learner and highly adaptable and proactive in a dynamic work environment.
• Excellent PowerPoint and Excel skills.
• Experience using PowerBI is preferred.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.