Senior Transformation Consultant driving project performance for Highmark Health. Engaging with clients to enhance business operations across healthcare sectors.
About the role
- New Patient Consultant assisting families to initiate their fertility journey at CCRM. Acting as a liaison between patients and healthcare providers during the onboarding process.
Responsibilities
- Assisting new patients in initiating their CCRM Fertility journey
- Understanding patient options and ensuring a seamless transition into care
- Serving as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience
- Registering patients into the electronic medical record system
- Adhering to HIPAA regulations and maintaining patient confidentiality at all times
- Answering incoming calls to aid the patient in scheduling a new patient appointment
- Communicating information regarding CCRM’s physicians, services, and successes to potential patients
- Obtaining necessary information from patients, including referral source, demographics, and insurance
- Working in EMR-system to ensure all patient data is properly inputted and up-to-date
- Sending consent forms via DocuSign to both patients and partners
- Communicating with physicians, clinical/front office staff as needed to address patient questions or concerns
- Maintaining and tracking internal forms and spreadsheets as directed by supervisor
- Attending all staff and in-service meetings
- Other duties as assigned
Requirements
- High School Diploma or GED required.
- 1+ year experience in large volume inbound call center preferred
- 1+ year experience in healthcare field preferred.
Benefits
- Generous Paid time-off (PTO) and paid holidays
- Medical, Dental, and Vision Insurance
- Health benefits eligible the first day of the month following your start date.
- 401(k) Plan with Company Match (first of the month following 2 months of service)
- Basic & Supplement Life Insurance
- Employee Assistance Program (EAP)
- Short-Term Disability
- Flexible spending including Dependent Care and Commuter benefits.
- Health Savings Account
- CCRM Paid Family Medical Leave (eligible after 1 year)
- Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
- Professional Development, Job Training, and Cross Training Opportunities
- Bonus Potential
- Potential for Over-time Pay (Time and a half)
- Holiday Differential Pay (Time and a half)
- Weekend Shift Differential Pay ($4.00 per hour)
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