Client Relationship Consultant engaging with customers to provide financial counsel and support. Building relationships through communication and understanding banking needs to foster client trust.
About the role
- Building Consultant managing domestic and commercial subsidence claims in London/Southeast. Role involves diagnosis, mitigation, and effective repair techniques as part of the Subsidence Services Division.
Responsibilities
- Manage a portfolio of domestic and commercial subsidence claims from notification to conclusion.
- Involve skills or qualifications in diagnosis, mitigation, and repairs.
- Work within our award-winning Subsidence Services Division.
- Communicate with other team members and service providers.
- Use digital technology for remote from site diagnosis and meetings throughout the UK, or on-site face-to-face diagnosis and visits in your local area.
Requirements
- A full UK Driving Licence is essential as you must be able to travel by car.
- Working towards or have a chartered building professional qualification, e.g., MCIOB, MRICS, MICE, and ideally an insurance qualification, e.g., CILA or CII.
- Comprehensive expertise in identifying and diagnosing structural defects and subsidence in buildings, understanding prevention methods to halt ongoing damage, and applying effective repair techniques, particularly for subsidence-related issues and drainage systems.
- Experience in insurance claims handling is a plus, but training will be provided.
- Ability to make decisions, deliver excellent customer service, and communicate effectively with empathy.
Benefits
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Appropriate incentive (bonus) scheme
- Holiday allowance of 25 days plus bank holidays
- Flexible working from office or home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
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