Customer Relations Partner Manager overseeing complaint resolutions and partner performance in the Americas region. Driving continued improvement and ensuring customer satisfaction across multiple channels and languages.
About the role
- Client Success Account Manager responsible for client service and product support at CBIZ. Managing technical issues and ensuring client satisfaction with Centrally HR product.
Responsibilities
- Providing exceptional client service and technical support for Centrally HR product
- Serving as the primary point of contact for clients, assisting with system navigation, troubleshooting issues, and ensuring smooth operation of software solutions
- Managing the day-to-day of services for an assigned block of accounts
- Offering assistance with account management and technical support of UKG products
- Collaborating with internal teams to resolve complex client issues and escalate client concerns when appropriate
- Proactively identifying opportunities to improve system functionality and client satisfaction
- Coordinating client meetings as needed
- Conducting regular system audits to ensure data accuracy and compliance
Requirements
- High School Diploma or GED equivalent required; Bachelor's degree preferred
- 3 years of experience in industry or related field
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Able to work in a team environment as well as independently
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Travel based on client and business needs
Benefits
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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