AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Handle calls related to Consumer Directed Healthcare Products in a hybrid call-center environment. Provide problem resolution and coordinate benefits enrollment for clients and participants.
Responsibilities
- Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment.
- Provide prompt and accurate problem resolution for internal and external clients. Own the issue resolution from start to finish
- Coordinate annual benefits enrollment renewal and ongoing administration for clients, participants, COBRA insured, and retirees, etc., in a timely manner.
- Ensure that plans are accurate, current, and meet compliance standards
- Distribute claims and documentation for reimbursements as well as COBRA reinstatements and terminations.
- Educate participants and clients about their benefits related to eligibility and plan requirements.
- Ensure all internal controls and procedures are followed for accuracy
- Provide excellent customer service support for ongoing benefit activity and eligibility. Assure plans are administered in a manner that is compliant with IRS regulations.
- Record necessary changes/updates as appropriate
- Additional responsibilities as assigned
Requirements
- High School Diploma or GED
- Acute detail and accuracy skills
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Excellent customer relation skills
- Proficient use of applicable technology
- Ability to work in a team environment as well as independently
- Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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