Drive measurable business outcomes for customers through the effective use of Causeway’s software solutions.
Own and manage the customer journey from onboarding through to maturity, ensuring timely value realisation.
Lead software adoption efforts to ensure customers embed Causeway solutions effectively into their processes.
Collaborate with customers to define success criteria, objectives, and key performance indicators (KPIs).
Continuously track, analyse, and communicate progress toward these outcomes.
Develop strategic relationships with key stakeholders in the customer’s organisation.
Act as the primary point of contact and trusted advisor for your portfolio of accounts.
Monitor and improve customer satisfaction, ensuring CSAT and NPS targets are achieved.
Support customers segmented by industry and product specialism, bringing deep contextual knowledge to engagement strategies.
Tailor customer experience approaches based on segment-specific best practices and challenges.
Identify and address risks to customer success proactively.
Collaborate cross-functionally with Sales, Support, Product, and Services teams to resolve issues, escalate as needed, and maintain customer confidence.
Encourage customer advocacy through case studies, references, and participation in user communities.
Capture and relay customer feedback to internal teams for product and service improvements.
Requirements
Strong understanding of customer lifecycle management and customer success frameworks.
Ability to analyse and communicate complex information clearly and concisely.
Excellent interpersonal and stakeholder management skills.
Confident facilitator with experience in driving customer workshops or review meetings.
Commercial acumen and experience working with enterprise-level clients.
Experience in SaaS, PropTech, or ConstructionTech sectors.
Prior experience with CS platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce).
Familiarity with CSAT, NPS, and Time-to-Value methodologies.
Benefits
25 days annual leave + public holidays, increasing with length of service.
4% matched pension.
Income protection and life assurance.
Access to our award-winning benefits platform.
We take mental health seriously and have a dedicated EAP available 24/7.
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