Sales Learning & Development Specialist responsible for upskilling sales teams across France, Belgium, and Spain in a hybrid environment with Alan.
About the role
- Mining Technical Training Consultant at Caterpillar enhancing technical capabilities of dealers and customer-facing personnel in MineStar systems. Delivering training and consulting on mining technology operations.
Responsibilities
- Provide expertise in developing technical training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
- Deliver high quality service training to dealers and customers around the globe utilizing theoretical and practical training methods.
- Review and maintain training materials to ensure organizational policies and procedures compliance.
- Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.
- Consult business partners on training requirements.
- Participate in quality assessment and improvement processes.
- Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
- Advise others on creating customer-focused environments in various scenarios.
- Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.
- Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.
Requirements
- Technical Excellence: Direct , hands-on experience with on-board mining technology systems , including hardware/software installation, configuration, positioning system calibration, and troubleshooting.
- Training Operations: Practical understanding of training processes and the ability to implement daily and strategic training programs effectively.
- Customer Focus : Ability to align technical solutions with customer needs, ensuring satisfaction through tailored support and engagement.
- Service Excellence: Proven capability to deliver high-quality service that meets or exceeds customer expectations.
- Consulting: Skilled in providing technical and business guidance to internal and external clients, applying consulting best practices.
- Effective Communications: Strong written and verbal communication skills, with the ability to present regularly to groups of varying sizes and communicate clearly across diverse audiences.
- Problem Solving : Experienced in identifying, analyzing, and resolving technical and operational issues using structured approaches.
- Relationship Management : Effective at building and maintaining strong working relationships across Caterpillar, Dealer, and Customer teams.
Benefits
- Competitive remuneration package
- Attractive Bonus and Share options
- Career development with global prospects
- A strong commitment to safety and your wellbeing
- An inclusive workplace culture focused on quality, customer service and the environment
- A commitment to diversity and inclusion, equal opportunity, and equal outcome
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Job title
Job type
Experience level
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Not specified
Degree requirement
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