Onsite Digital Program Manager – Digital Demand Intake, Delivery

Posted 6 hours ago

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About the role

  • Program Manager leading enterprise scale demand intake and delivery transparency initiatives. Ensuring efficiency and on-time delivery for Cat Digital projects with a global impact.

Responsibilities

  • The Digital Demand Intake & Delivery Program Manager manages a team responsible for leading enterprise scale demand intake, governance, and delivery transparency across Cat Digital and enterprise partners.
  • This role drives process efficiency, on time delivery, and partner satisfaction by owning demand intake frameworks, delivery readiness, KPI support, and cross functional governance.
  • The Program Manager ensures that strategic initiatives are scoped, prioritized, and delivered with consistency, visibility, and measurable outcomes.
  • Lead and continuously improve the demand intake process to maximize efficiency, transparency, and investment value.
  • Support Cat Digital leadership and teams in the adoption and effective use of product and program management toolsets.
  • Ensure alignment of intake processes with enterprise cost and KPI expectations.
  • Drive effective and transparent demand intake through the DRB process.
  • Ensure scoping and solutioning activities meet or exceed 80% on time delivery targets.
  • Provide clear delivery status, risks, and dependencies to Cat Digital and enterprise partners.
  • Lead and support governance models across Customer Success Management, Dealer Dependency, and enterprise initiatives.
  • Partner with industry and enterprise stakeholders to accelerate delivery through structured governance and dependency management.
  • Enable consistent handoffs and alignment across leadership scorecards and suite rollovers.

Requirements

  • Proven experience as a Program Manager leading complex, cross functional digital or enterprise initiatives.
  • Strong expertise in demand intake, governance, and delivery management frameworks.
  • Demonstrated ability to lead through influence across business, digital, and enterprise partners.
  • Experience driving KPI based outcomes, on time delivery, and executive level transparency.
  • Strong communication, organization, and stakeholder management skills.
  • Proven ability to lead, coach, and develop teams while driving delivery and results.
  • Experience supporting largescale digital transformation or enterprise portfolio management.
  • Familiarity with product management, demand intake, and governance tools (i.e., Azure DevOps, Aha! or similar platforms).
  • Experience working with dealer, customer, or industry facing programs.

Benefits

  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

Job title

Digital Program Manager – Digital Demand Intake, Delivery

Job type

Experience level

Mid levelSenior

Salary

$147,760 - $221,640 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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