Director of Program Operations leading complex Clinical Trial Management programs. Overseeing clinical operations within timelines, quality, and budgets for clinical research studies.
About the role
- Performance Manager leading BI strategy and data governance at JLL. Collaborates with stakeholders to develop data insights and enhance operational performance in commercial real estate.
Responsibilities
- Contribute to BI strategy development, integrate data governance standards, and request platform changes or solutions for client-facing BI dashboards as needed.
- Validate and clean input data, ensure accuracy of assumptions, manage outliers appropriately, and collaborate with Operations teams to identify and resolve data issues at their root cause.
- Work closely with client and internal stakeholders to understand requirements, support data analysis, identify outliers, and provide analytical insights that help communicate data-driven stories.
- Partner with clients to identify analytical needs, guide solution recommendations, and ensure alignment between data capabilities and business objectives.
- Collaborate with IFM and FM/ENG Directors to streamline KPI and SLA reporting processes, ensuring consistent performance monitoring and review cycles.
- Support development and automation of quarterly and monthly reports including client business reviews, health & safety reports, and operational dashboards to improve efficiency and accuracy.
- Collaborate on developing new programs and enhancing existing initiatives, ensuring continuous improvement and alignment with business goals.
- Lead comprehensive program management for multiple concurrent initiatives, including roadmap development, cross-functional coordination, governance framework establishment, performance monitoring, and leadership communication of outcomes.
Requirements
- Bachelor’s degree from an accredited university
- 8+ years of Commercial (Corporate) Real Estate, IFM or Project Management experience
- Demonstrated client relationship management skills
- Strong analytical skills including root cause analysis and solution development
- Outstanding organizational and time management skills
- Excellent verbal and written communication skills
- Computer proficiency in Word, Excel, PowerPoint, Adobe and Microsoft Project
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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