About the role

Fleet Manager managing customer engagements for Caterpillar’s Job Site Solutions group. Ensuring profitable contractual commitments and optimizing site operations within the mining industry.

Responsibilities

Leading the customer engagements and providing matrix leadership for contract execution.
Achieving alignment of various parties at Caterpillar, Dealers, and key end-user personnel.
Partnering with Dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract.
Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability.
Providing a clear vision for success and drive high levels of execution to achieve our commitments through your deep subject matter expertise in equipment management, production optimization, safety, sustainability and financial structuring.
Providing and applying solutions to problems in a customer-working environment.
Working with Caterpillar Product Groups and other internal Business Units to completely understand the technical and operational capabilities of our equipment, technology, and services.
Creating innovative new value-added capabilities to improve site operations in a manner that Caterpillar and Dealers can grow profitability and reduce risk.

Direct field experience working with/for Caterpillar Dealers or Customers.
Extensive experience in the mining industry , including hands-on management of mining equipment.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.