Warehouse Administrator overseeing the workflow and safety compliance for medical goods at Drive Medical. Motivating team efficiency and communication within the warehouse operations.
About the role
- Mortgage Administrator for Castle Trust Bank, providing mortgage support through a Broker network and managing loan applications. Overseeing application reviews, underwriting coordination, and broker communication with strong customer service focus.
Responsibilities
- Manage a pipeline of applications and package each loan for approval by the Underwriting team
- Conduct initial reviews of applications and perform credit and property checks
- Support an underwriter buddy to gain knowledge in mortgage processing
- Issue all documentation once the loan has been approved
- Support the completions team to finalize the loan
- Update and support broker partners and external sales teams throughout the application process
- Provide updates, chase for documentation, and process valuation reports
Requirements
- Telephone experience working in a busy and vibrant office, in either financial services or a similar customer service focused setting
- Effective organisation skills and the ability to pay meticulous attention to detail
- Previous experience in the mortgage underwriting process (advantageous)
- Passion for delivering excellent customer service
- Confidence working in a demanding environment and juggling simultaneous priorities
- Ability to work well as part of a team
- Strong communication skills (both verbal and written)
Benefits
- annual performance related bonus based on individual and company performance
- generous contributory pension scheme through Hargreaves Lansdown
- life assurance
- 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply)
- Vitality at Work membership
- free access to BHFS Rise EAP to support health and wellbeing
- free eye test vouchers
- discounted gym membership
- season ticket travel loans
- various discounts through Perkbox
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