Product administration technician supporting Desjardins components and administering specialized products. Involves research, analysis, and preparing reports.
CT
Hybrid Identity & Access Administrator – Service Desk
Posted 3 hours ago
About the role
- Identity & Access Administrator managing client identity environments at Centorrino Technologies. Focusing on identity administration, automation, and audit remediation across Microsoft Entra ID and Active Directory.
Responsibilities
- Manage and maintain identity environments across managed services clients, including administration of Microsoft Entra ID and on-premises Active Directory
- Manage user accounts, security groups, permissions, and support hybrid identity environments
- Support identity lifecycle management (Joiner, Mover, Leaver processes)
- Troubleshoot authentication and identity-related incidents and take ownership through to resolution, including coordination across teams
- Operate within the Service Desk to resolve identity-related incidents and service requests, maintain accurate ticket documentation, and escalate issues as needed
- Collaborate with infrastructure and security teams
- Deliver audit and compliance remediation, including responding to client audit requests, extracting identity and access data, identifying remediation actions, implementing updates, and maintaining documentation and evidence
- Develop and maintain PowerShell scripts for identity reporting and administration
- Automate repeatable identity tasks and standardise automation across client environments
- Generate audit reports from Entra ID and Active Directory
Requirements
- Experience supporting Microsoft Entra ID and on-premises Active Directory, including hybrid identity environments
- Experience working in multi-client or MSP environments
- Strong PowerShell scripting capability, including automation and reporting
- Experience generating reports from identity platforms and familiarity with Microsoft Graph API
- Understanding of identity lifecycle management
- Understanding of Identity and Access Management (IAM), Privileged Access Management, and least privilege principles
- Understanding of identity governance, compliance, and audit remediation processes
- Experience extracting and analysing identity and access data and supporting client audits
- Familiarity with security frameworks or compliance standards
- Strong problem-solving ability and attention to detail
- Ability to adapt in a fast-paced environment
- Strong documentation and reporting skills
- Effective communication with technical and non-technical stakeholders
Benefits
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
- *Note: A valid *Vulnerable People /* Working with Children Check (WWCC) and Police Check are required.*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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