Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Account Manager responsible for building market presence and customer relationships for Caseware's accounting software products. Focused on sustainable revenue growth and long-term partnerships within the tech sector.
Responsibilities
- Active sales of Caseware products, including consulting, presentations, and confident management of entire sales processes, in close collaboration with Consulting and Product Management.
- Build and maintain long-term customer relationships to enhance satisfaction, loyalty, and future business opportunities, based on a clear understanding of individual requirements.
- Increase market share and ARR in the assigned territory through successful new customer acquisition, reliable deal closures, and additional growth through upselling and cross-selling with existing customers.
- Develop and implement strategic sales and action plans to deploy cross-functional resources effectively, realize revenue potential, and reliably close deals.
- Diligent pipeline management and precise forecasting to ensure reliable projections and consistently pursue sales targets.
- Strengthen brand awareness and expand professional networks through an active market presence and engagement with relevant decision-makers.
- Thorough documentation of all sales activities, data, and contract details in the CRM system for transparency and efficient processes.
Requirements
- A confident, trust-building presence and the ability to communicate complex information clearly and persuasively.
- Proven sales success in closing new deals as well as renewals, upselling and cross-selling.
- At least three years of experience in the SaaS or tech environment, ideally in a quota-bearing role with responsibility for forecasts and target achievement.
- Ability to build resilient customer relationships and develop them over the long term.
- A structured approach to KPIs, pipeline management, and forecasting, with a high degree of accuracy and reliability.
- Self-motivated, goal-oriented, with a balanced mix of hunter and farmer qualities.
- Strategic thinking combined with a solution-oriented focus on customer-centric, sustainable growth opportunities.
- An independent, well-organized working style and enjoyment of constructive collaboration.
- Excellent German and English skills for confident communication in an international context.
- Industry knowledge in auditing, finance and accounting, or data analysis is a plus but not required.
Benefits
- Innovative work environment. We develop modern software for accounting and financial reporting and work with technologies that deliver real value.
- Collaborative culture. Your ideas are welcome, and you will work with colleagues who share knowledge and support each other.
- Flexible working. We offer models that support a healthy work-life balance, including remote options and a fair vacation policy.
- Attractive terms and benefits. A competitive salary and additional benefits such as health insurance and retirement benefits are included.
- Visible impact. Your work directly influences how our customers manage their financial processes and achieve their goals.
- Recognition and development opportunities. Good performance is noticed and rewarded. This includes bonuses, development opportunities, and internal support programs.
- International collaboration. You will work on projects with teams from different countries and cultures.
Job title
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