Customer Success Junior managing SMB clients' journeys and ensuring satisfaction on Wake Commerce platform. Collaborating with internal teams and supporting customers in tech utilization.
About the role
- Customer Experience Analyst at Casar.com acting as client liaison, ensuring satisfaction and providing unique interactions while processing feedback for product improvement.
Responsibilities
- Be our primary point of contact for customers — they are our priority;
- Ensure customer feedback is taken into account for product improvement;
- Deliver a unique experience in every interaction with our couples, resolving questions and issues.
Requirements
- Be our primary point of contact for customers — they are our priority;
- Ensure customer feedback is taken into account for product improvement;
- Deliver a unique experience in every interaction with our couples, resolving questions and issues;
- Interact with customers to identify and resolve problems;
- Conduct careful analysis of suspicious activities;
- Monitor complex cases related to risk.
Benefits
- (Flash Benefits) Meal Allowance (R$40/day)
- Amil Health Plan
- Dental Plan
- Transport Voucher (no payroll deduction)
- Life Insurance
- Office snacks
- Amazing work environment
- Career development support
- Birthday day off
- Annual bonus
- Total Pass
- Extended maternity and paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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