Customer Care Tier 2 Bilingual supporting customers through troubleshooting and resolving issues via phone, chat, and email. Collaborating in a problem - solving role for a leading customer experience company.
About the role
- Customer Service Agent in Nänikon providing assistance to customers via phone and email. Supporting administration tasks in a dynamic and motivated European distribution group.
Responsibilities
- Support the dynamic Customer Service team
- Take on various tasks in customer service and administration
- Daily contact with customers via email and telephone
- Work in the ERP system
- Enter orders
- Assist customers via phone, email and ticketing system (C4C)
- Create return authorization (RMA) numbers and issue credit notes
- Customer service for new account openings, address changes, name changes and data updates
Requirements
- Completed commercial vocational training (e.g., business apprenticeship)
- Work experience in inside sales/internal service is an advantage
- Strong knowledge of CRM systems (SAP) and MS Office applications
- Good written and spoken German and French (English is an advantage)
- Professional telephone manner
- Enjoy working in a team
- Strong communication skills and assertiveness
- Independent and structured working style
- Customer- and service-oriented approach; proactive in reaching out to customers
Benefits
- Competitive employment terms
- Parking available on request
- Open, values-driven company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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