Hybrid Head of Sales

at Carwow.es

• Job title: Head of Sales
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Head of Sales overseeing the UK telesales organization at Carwow Group. Leading sales strategy execution and managing team performance across multiple locations in the UK.

Responsibilities

• Lead the Sell-My-Car telesales organisation, taking full ownership of sales conversion, revenue delivery, and overall sales performance.
• Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise productivity and revenue per FTE.
• Set clear performance expectations, distribute team targets aligned to business goals, and oversee team-wide metrics to drive focus and accountability.
• Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA’s through your sales team leaders.
• Identify risks to the plan early, escalate appropriately, and drive mitigation actions.
• Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners.
• Champion improvements to systems, tooling, and sales enablement, partnering cross-functionally to prioritise initiatives with highest impact.
• Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year-round.
• Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality.
• Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high-performing teams and maintain a strong performance culture.
• Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed.
• Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges.
• Represent Sales within the Sell-My-Car senior leadership team, owning weekly performance reporting, strategic updates, and forward plans.
• Collaborate closely with Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey.
• Handle high-priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation.
• Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long-term growth.

Requirements

• Proven experience in a sales leadership role, within high pace, high volume telesales environments
• Previous leadership of sales teams of 20+ individual contributors, with experience leading other people managers
• Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA’s towards metrics of response time, outbound calling activity & lead conversion.
• Excellent communication, interpersonal, and coaching skills, with the ability to motivate and inspire team members.
• Solid understanding of how to define a sales process to align with customer journeys & product roadmaps. With the ability to map out necessary requirements across sales enablement, system & process & goal setting
• Strong analytical and problem-solving skills, with the ability to identify trends, analyze data, and implement effective solutions in line with senior leadership strategies
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Prior experience in the automotive industry is desirable, but not essential
• Experience working with CRM systems (preferably Salesforce) and other relevant software tools to manage a sales process

Benefits

• Competitive comp package
• 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
• Employee-friendly share options
• Pension scheme via Royal London - up to 5% company contribution
• Vitality private healthcare insurance
• Life Assurance - 4x annual salary
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• 'Work from abroad for a month' annual scheme
• Generous learning and development budget
• £500 home office budget