Director of Sales at Fox Factory responsible for market revenue performance and growth strategies. Leading sales teams and managing dealer engagements across multiple regions.
About the role
- Head of Sales overseeing the UK telesales organization at Carwow Group. Leading sales strategy execution and managing team performance across multiple locations in the UK.
Responsibilities
- Lead the Sell-My-Car telesales organisation, taking full ownership of sales conversion, revenue delivery, and overall sales performance.
- Execute and continuously refine sales strategies to meet daily trading targets, elevating processes and operations to maximise productivity and revenue per FTE.
- Set clear performance expectations, distribute team targets aligned to business goals, and oversee team-wide metrics to drive focus and accountability.
- Manage the full sales pipeline, ensuring optimal workload balance, opportunity management, and adherence to SLA’s through your sales team leaders.
- Identify risks to the plan early, escalate appropriately, and drive mitigation actions.
- Ensure robust structures, quality controls, and standards are in place across all sales interactions to protect and enhance customer experience for both consumers & dealer partners.
- Champion improvements to systems, tooling, and sales enablement, partnering cross-functionally to prioritise initiatives with highest impact.
- Oversee & sign off rota planning to ensure consistent coverage and readiness to meet volume demands year-round.
- Drive continuous improvement, identifying operational inefficiencies and implementing enhancements that lift productivity and service quality.
- Lead, coach, and mentor your Sales Team Leaders, empowering them to develop high-performing teams and maintain a strong performance culture.
- Oversee recruitment, training, and onboarding frameworks to ensure new hires are equipped to ramp quickly and succeed.
- Conduct regular team and leadership meetings to align on updates, share best practices, and proactively address challenges.
- Represent Sales within the Sell-My-Car senior leadership team, owning weekly performance reporting, strategic updates, and forward plans.
- Collaborate closely with Fulfilment, Product, Marketing, and Commercial stakeholders to ensure seamless coordination and unified delivery across the customer journey.
- Handle high-priority escalations and resolve complex seller issues, safeguarding customer satisfaction and brand reputation.
- Contribute to the creation and execution of broader business initiatives that enhance the seller experience and support long-term growth.
Requirements
- Proven experience in a sales leadership role, within high pace, high volume telesales environments
- Previous leadership of sales teams of 20+ individual contributors, with experience leading other people managers
- Record of achievement managing team performance within a target focused environment, overseeing goals across revenue generation, lead pipeline management & SLA’s towards metrics of response time, outbound calling activity & lead conversion.
- Excellent communication, interpersonal, and coaching skills, with the ability to motivate and inspire team members.
- Solid understanding of how to define a sales process to align with customer journeys & product roadmaps. With the ability to map out necessary requirements across sales enablement, system & process & goal setting
- Strong analytical and problem-solving skills, with the ability to identify trends, analyze data, and implement effective solutions in line with senior leadership strategies
- Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
- Prior experience in the automotive industry is desirable, but not essential
- Experience working with CRM systems (preferably Salesforce) and other relevant software tools to manage a sales process
Benefits
- Competitive comp package
- 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
- Employee-friendly share options
- Pension scheme via Royal London - up to 5% company contribution
- Vitality private healthcare insurance
- Life Assurance - 4x annual salary
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- 'Work from abroad for a month' annual scheme
- Generous learning and development budget
- £500 home office budget
Job title
Job type
Experience level
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Degree requirement
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