Director overseeing Credit and Collections at Finning Canada, managing accounts receivable and commercial finance functions. Leading teams and collaborating across departments to maximize sales and minimize bad debt.
About the role
- Late Stage Collections Specialist negotiating loan workouts and modifications for borrowers at Carrington Mortgage Services. Providing detailed mortgage loan information while ensuring compliance with regulations.
Responsibilities
- Explain detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
- Evaluate and help determine the borrower’s ability to pay, and collect appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
- Counsel borrowers on their options through education of alternative solutions.
- Contact borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conduct manual outbound calls.
- Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
- Negotiate reasonable payment arrangements with borrowers, assemble and provide the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
- Function as the single point of contact for a borrower.
- May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
- Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
- Assist with loan servicing website payments, denied access, password resets.
- Respond to escrow, loss draft and closing document inquiries.
- Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent work experience.
- Two (2) years of collections, loss mitigation, or single point of contact experience in a call center environment.
- A minimum of two (2) years’ experience in the Banking, Mortgage/Loan Servicing industries.
- Strong knowledge of Fair Debt Collection Practices Act.
- Strong knowledge of relevant and industry-specific computer software packages.
- Strong verbal communication skills – ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
- Negotiation skills that allows the Late Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower.
- Proficient higher level math skills needed to calculate and communicate borrower payments.
- Ability to understand moderately complex collection issues and to collaborate and explore alternative solutions.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Collection Coordinator managing overdue invoices and contacting customers for payment at Dun & Bradstreet. Collaborating with teams to resolve disputes and facilitate cash application.
Credit and Collection Supervisor managing team in accounts receivable processes at Daikin Texas Technology Park. Overseeing collections, training, and compliance for the department.
Credit and Collections Analyst managing accounts receivable portfolio at Allegion, focusing on collections and credit risk. Supporting billing and cash application for acquired businesses.
Collections Specialist executing B2B collections strategies and managing client inquiries at Accenture. Fostering strong client relationships and ensuring timely recovery of outstanding receivables.
Credit & Collections Specialist responsible for accounts management and customer service at Jeld - Wen. Handling credit analysis and collection portfolios in a fast - paced environment.
Gerente de estratégia de cobrança na Cogna, maior empresa de serviços educacionais do Brasil. Liderança de equipes de cobrança e análise de crédito.
Join Schneider Electric's Credit & Collections team to enhance financial relationships and manage accounts receivable. Execute strategies that drive business growth and minimize risk in payments.
Head of Credit and Collection policies at UNIT, a fintech focused on democratizing credit access and financial education. Responsible for defining strategies and monitoring credit risk.
Credit and Collection Specialist developing recovery strategies for complex portfolios. Analyzing financial indicators and overseeing compliance throughout LATAM.