Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
About the role
- Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer-focused approach.
Responsibilities
- Counsel borrowers on methods for bringing their loan current and/or exploring alternative solutions.
- Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
- Thoroughly review the borrower’s current financial situation and offer additional options depending on the circumstance.
- Provide support to inbound Customer Service on high inbound volume days.
- Evaluate and help determine the borrower’s ability to pay, and collect appropriate financial information in a courteous and professional manner.
- Use an automated dialing system (Aspect Dialer) for inbound and outbound calls.
- Negotiate reasonable payment arrangements with borrowers, and explain required documents to complete a borrower “Request for Mortgage Assistance” package.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
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