Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
About the role
- Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer-focused approach.
Responsibilities
- Counsel borrowers on methods for bringing their loan current and/or exploring alternative solutions.
- Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
- Thoroughly review the borrower’s current financial situation and offer additional options depending on the circumstance.
- Provide support to inbound Customer Service on high inbound volume days.
- Evaluate and help determine the borrower’s ability to pay, and collect appropriate financial information in a courteous and professional manner.
- Use an automated dialing system (Aspect Dialer) for inbound and outbound calls.
- Negotiate reasonable payment arrangements with borrowers, and explain required documents to complete a borrower “Request for Mortgage Assistance” package.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
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