Casino Supplier Relations Manager at Hard Rock Digital focusing on supplier coordination and managing casino partnerships. Supporting commercial execution and onboarding new suppliers for an engaging RNG casino offering.
About the role
- Technical Service Manager delivering HVAC technical support for Heavy Applied products across US markets. Responsible for warranty claims, training materials, and quality feedback with client interaction.
Responsibilities
- Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits
- Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues
- Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices
- Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites in a portion of the US and International Markets
- Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend
Requirements
- High School Diploma or GED
- 3+ years' experience in the Technical Field with Centrifugal and Screw Chillers
- 3+ years’ experience with Microsoft office products (Word, Excel, Outlook)
- Possession of a valid driver's license
- Ability to travel as needed to support training on site, and/or job site visits
- Bachelor’s degree in mechanical engineering (preferred)
- Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems (preferred)
- Familiarity with warranty data/systems (preferred)
- Experience in providing technical presentations and training (preferred)
- Strong written and verbal communication skills (preferred)
- Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments (preferred)
Benefits
- Health insurance
- Performance bonuses
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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