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About the role
- Technical Service Manager delivering HVAC technical support for Heavy Applied products across US markets. Responsible for warranty claims, training materials, and quality feedback with client interaction.
Responsibilities
- Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits
- Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues
- Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices
- Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites in a portion of the US and International Markets
- Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend
Requirements
- High School Diploma or GED
- 3+ years' experience in the Technical Field with Centrifugal and Screw Chillers
- 3+ years’ experience with Microsoft office products (Word, Excel, Outlook)
- Possession of a valid driver's license
- Ability to travel as needed to support training on site, and/or job site visits
- Bachelor’s degree in mechanical engineering (preferred)
- Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems (preferred)
- Familiarity with warranty data/systems (preferred)
- Experience in providing technical presentations and training (preferred)
- Strong written and verbal communication skills (preferred)
- Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments (preferred)
Benefits
- Health insurance
- Performance bonuses
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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