Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
BP
Onsite Enteral Customer Service Representative
Posted 12 hours ago
About the role
- As an Enteral Customer Service Representative, you will process patient referrals and maintain relationships. You will ensure compliance and facilitate communication within a healthcare setting.
Responsibilities
- Process and coordinate all new referrals for enteral therapy services.
- Obtain complete and accurate patient demographic, clinical, and insurance information.
- Verify insurance benefits, coverage, and financial responsibilities for new and existing patients.
- Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines.
- Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment.
- Maintain compliance with HIPAA and all regulatory requirements in documentation and communication.
- Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution.
- Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care.
- Follow up with referral sources and internal departments to ensure documentation accuracy and completeness.
- Update patient records, authorizations, and order changes in the system promptly.
- Support ongoing quality assurance initiatives and contribute to process improvement efforts.
Requirements
- 1-2 years of customer service experience
- Proficient computer skills
- Highly organized with the ability to pay attention to detail.
- Critical thinker
- Solution orientated with the ability to problem solve.
- Ability to actively listen.
- Excellent communication skills both written and verbally.
- Excellent prioritizing and time management skills
- Strong interpersonal skills
- Comfortable to work in high volume and fast-paced environment.
- Displays willingness to multi-task and make quick decisions.
- Self-directed, but able to work in a team environment.
- Math aptitude
- Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement (preferred)
- Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines (preferred)
- Knowledge of third-party requirements desirable (preferred)
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