Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Technician ensuring water quality and customer satisfaction by managing below ground networks for Affinity Water. Responsible for investigations and operational decision-making in Harlow.
Responsibilities
- Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us.
- Help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
- Help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.
- As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.
Requirements
- A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
- Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
- You will need a full/Clean manual UK driving licence to travel between sites and offices.
Benefits
- Base salary = £40,137
- Flex Allowance = £4,884
- Standby: 1 in 6 rotation = £6,830 (Separate payment on top of salary)
- Total Package: £51,851
- Company Van
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.