Dealer Performance Partner at CarGurus partnering with customers to optimize dealership results. Leading training and coaching while collaborating with various internal teams.
Responsibilities
Partner with high-value CarGurus customers to deliver targeted support to optimize dealers’ results with CarGurus.
Develop and lead on-site training and ongoing coaching to dealership employees.
Prepare resources for new products going to market and ensure all materials are updated regularly.
Indirectly drive organic account growth and reduce churn events.
Gather and summarize dealer feedback and proactively communicate this to CarGurus leadership and stakeholders.
Collaborate with stakeholders across Commercialization, Product, Marketing, and Revenue teams to share learnings and insights.
Requirements
Previous experience in dealership operations, Sales, Finance & Insurance, or Business Development Centre / Contact Centre & Internet department management, minimum of (5) years
Ability to travel across Canada and into the United States, up to multiple days each week if needed
Fluency in French (verbal and written) is strongly preferred, as collaboration with Quebec-based customers and internal teams may be required.
Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
Confidence in delivering information publicly and leading meetings, through in-person and virtual channels to audiences small and large. Prior experience here is ideal.
Ability to operate with a high level of autonomy and thrive in ambiguity and change, while maintaining an ownership mentality
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