Area Manager overseeing janitorial services, managing vendor relationships and ensuring quality control across service regions. Requires traveling throughout Florida, Georgia, and Alabama.
About the role
- Managing Major Incidents in the largest automotive financial services provider in Europe. Leading communication and resolution processes for major incidents with stakeholders involvement.
Responsibilities
- Inviting all relevant parties, including fault clearance teams, affected areas, and stakeholders, to the Major Incident Conference or Call, ensuring adherence to the client's fault clearance criteria.
- Announcing incident dates to all involved parties via telephone.
- Ensuring a seamless process for the swift resolution of major incidents while maintaining high-quality incident processing standards.
- Providing transparency from the beginning of the incident, covering business impact, incident history, current analysis status, and ongoing updates throughout the fault clearance process.
- Designing and activating notifications to keep the client's staff informed.
- Conducting risk assessments, making decisions, and prioritizing troubleshooting measures while ensuring visibility of potential or actual effects.
- Actively monitoring and following up on agreed incident resolution measures, initiating escalations when progress is insufficient.
- Evaluating and analyzing all resolved major incidents.
- Developing and documenting measures for integration into downstream processes such as problem management, change management, availability management, and cybersecurity.
- Reviewing and approving Major Incident QuickCodes.
- Implementing sustainable stabilization strategies for the client's system landscape based on major incident management findings.
- Conceptualizing and preparing a monthly major incident management quality report, measuring incident resolution quality using mutually agreed criteria, and presenting findings.
- Supporting ongoing efforts to reduce major incident resolution times.
- Creating, maintaining, and enhancing a knowledge database containing incident insights, solution approaches, known errors, system relationships, and client system landscape details, ensuring alignment with client expectations.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering or related field preferred.
- Minimum 1-3 years of experience in a similar role.
- Strong understanding of the ITIL framework and best practices, with ITIL certification (v3 or v4) preferred.
- Ability to analyze complex technical issues across IT domains, including infrastructure, applications, networks, and security
- Basic knowledge of IT operations tools and systems, including Monitoring Tools & Console, PowerShell on Command Line, SAP & SAP ChaRM, Job Control, and Server Operations across Unix, Windows, and Azure environments.
- Familiarity with key technologies supporting system integrity, including Network & Network Security, Storage, Middleware, File Transfer & Archiving, Application Support, Database Management (Oracle, MSSQL), and Java Platform (PKS) for deployment and integration.
- Strong communication skills, both written and verbal, to engage with technical and non-technical audiences.
- Excellent interpersonal and presentation skills for effective stakeholder interactions.
- Leadership and coordination skills to guide cross-functional teams and ensure efficiency under pressure.
- Excellent command of both spoken and written English
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead medical assistant coordinating daily operations and optimizing patient care in surgical outpatient clinic. Responsibilities include patient flow management, resource planning, and training staff.
General Manager managing hotel operations efficiently and profitably for Tharaldson properties. Ensuring compliance and training, along with overseeing staff and budget planning.
Assistant General Manager overseeing hotel operations and staff performance. Leading training and best practices to ensure guest satisfaction in a hospitality setting.
Public Benefits Case Manager at Nationalities Service Center assisting immigrant households with public benefits in Philadelphia. Training clients to maintain ongoing access to benefits and coordinating referrals to other programs.
Visual Department Manager in new store providing unique shopping experiences for customers and leading high - performing teams. Responsibilities include sales management and visual presentation standards.
Visual Department Manager at The Paper Store enhancing customer shopping experiences and leading a high - performing team. Responsible for service, operations, and strategic sales initiatives.
Field Manager overseeing pest control operations at Romney Pest Control. Ensuring service quality, staffing, and technician development.
Case Manager - LVN - ECM managing patient cases at Clinica Sierra Vista. Collaborating with Care Coordinators and Outreach Workers to ensure high - quality care.
Retail Store Manager overseeing all store operations and leading a retail team at Best Buy. Focusing on employee engagement, customer experience, and achieving sales goals.