Customer Care Knowledge Manager overseeing knowledge management and AI systems at Numan. Critical role in transforming customer care into hybrid human + AI operation.
About the role
- Intern to revamp Endeavor’s global Venture Capital course. Collaborate with colleagues and deliver engaging content for a diverse workforce.
Responsibilities
- Own the Revamp of our Endeavor Venture Capital Course.
- Take the lead on reviewing, editing, and updating Endeavor’s existing Venture Capital course, improving clarity, structure, and engagement for a diverse, global staff audience.
- Translate Complex VC Concepts into Engaging Content.
- Apply best practices in digital learning, content design, and user experience to make venture capital concepts accessible, engaging, and relevant across roles and regions.
- Build a Seamless Learning Experience on Our Internal Platform.
- Organize lessons, modules, and supporting resources within Endeavor’s learning platform to create a clear, intuitive, and scalable learning journey for team members worldwide.
- Collaborate Globally and Incorporate Feedback.
- Work with colleagues across teams and offices to validate content accuracy, gather feedback, and iterate on course materials, ensuring the final product meets the needs of Endeavor’s global workforce.
Requirements
- Graduate-Level students, Undergraduate Junior or Senior students welcome to apply.
- Preferred background in Business Administration, Management, Finance, Economics, International Studies, Sociology, or a related field.
- Strong foundational knowledge of Venture Capital and interest in entrepreneurship and/or startup ecosystems.
- Ability to understand and communicate venture capital and financial concepts.
- Strong written and organizational skills, with the ability to edit and structure content clearly.
- Comfort working with digital tools and learning platforms; experience with LearnDash, LMS platforms, or content management systems is a plus.
- Detail-oriented and able to manage multiple tasks while meeting deadlines.
- Strong communication skills and ability to incorporate feedback from multiple stakeholders.
- Comfortable working in a multilingual, global, cross-cultural environment.
- Must be legally eligible to work in the U.S.
Benefits
- Learning and development programming throughout the summer from our Catalyst, People, Entrepreneur Experience, Selection, and Marketing Teams.
- Network of 500+ amazing colleagues in 50+ markets.
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