Product Manager focusing on product development and customer experience for Macquarie Government. Collaborating with technical teams and managing product lifecycles to ensure superior service delivery.
About the role
- Product Manager supporting cash management products and services at SMBC, responding to client inquiries and developing new product features.
Responsibilities
- Support the cash management products and services offered by SMBC AD and the Global Transaction Banking Department (GTBD AD).
- Respond to day-to-day queries from clients, GTBD team members, vendors, and functional partners across SMBC.
- Help develop, test and implement new product features and services across the various cash management suite of products offered by SMBC to clients.
- Monitor transaction and service activities, capture metrics, and help prepare reporting for Senior Management in the Americas Division as well as Head Office (Tokyo).
- Develop end-to-end knowledge of the products, liaise with internal stakeholders to resolve issues and queries, and stay up to date on relevant industry, regulatory and technology developments impacting cash management and payment activities.
Requirements
- Relevant experience in Financial Services industry
- Knowledge of transaction banking, cash management, and/or payment processing
- Ability to comfortably work with large amounts of data, reformat and analyze
- Some experience and familiarity with system development lifecycle (SDLC) activities such as Agile and Waterfall methodologies is preferred
- Business analysis skills – ability to define problem or process improvement opportunities, identify and analyze and propose effective solutions
- Experience supporting system enhancement by documenting business requirements, liaising with Technology partners, and executing User Acceptance Test scripts
- Affinity for a high-performance work environment; ability to pivot to critical path tasks, as necessary, and adjust to changing priorities
- Ability to multitask while maintaining strong attention to detail
- Working knowledge of MS Office suite and SharePoint is required; understanding of Tableau or Power BI, Confluence is a plus
- Experience and comfort working with diverse cultures globally
Benefits
- Competitive portfolio of benefits
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