Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Serve as Dealer Success Manager at Capital One, partnering with auto dealers to enhance sales strategies. Drive success through consultative expertise and customer relationship management.
Responsibilities
- Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
- Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
- Product and Process troubleshooting, specifically relating to Navigator Platform.
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Requirements
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Bachelor's Degree preferred
- 2+ years of experience in Process Management preferred
- 2+ years of experience in Relationship management preferred
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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