FBS CX Analyst at a leading insurer analyzing customer data to enhance customer experience and support decision-making. Utilizing technical skills like SQL and Python within a hybrid setup.
Responsibilities
Analyzing customer data in support of customer experience utilizing technical skills (SQL, Python, AI, dashboarding) and business acumen/problem solving to provide insights to help make data driven decisions for the business.
Requirements
5 years of experience.
Proficiency in English (Interview’ll be in English);
Bachelor Degree in Statistics, Math, Business Analytics, Data Engineering, Data Science;
Analytics – Intermediate
Financial Modeling – Intermediate
Statistical Modeling – Intermediate
Forecasting – Intermediate
SQL - Intermediate
Power BI - Entry Level
Python - Intermediate
Excel - Intermediate
Snowflake - Entry Level
Microsoft 365 and Copilot - Entry Level
Benefits
Competitive compensation and benefits package:
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
BCBA providing ABA therapy for children with autism at Circle Care Services. Leading instruction for therapists and offering expert treatment and compassionate care to clients.
Short - Term Disability Analyst supporting the management of short - term disability claims at a leading insurance company. Providing exceptional customer service and maintaining high - quality standards in a fast - paced environment.
Government Property Compliance Lead responsible for ensuring compliance with procurement laws and conducting audits for defense contracts. Conducting training and interfacing with government auditors as necessary.
Senior Analyst leading Private Market Investment Implementation activities at Mercer. Involved in project management and coordination of the private market transaction lifecycle.
Fraud Analyst focusing on combating fraud and managing risks for loyalty redemptions. Collaborating with teams to ensure secure experiences for millions of Canadian members.
Retail Intern supporting retailer relationships and data - driven decision - making at Circana. Gaining real - world experience in a flexible and inclusive environment.
Deal Desk Analyst for Intapp, managing sales and operational processes in SaaS environment. Collaborating across teams to optimize contract workflows and provide analytical support.
Research and Policy Analyst providing research and policy analysis for Alberta's economic development. Involves collaboration with stakeholders and leading research projects in a dynamic environment.
Business Planning Analyst aligning divisional initiatives with ministry objectives in Alberta's justice system. Delivering planning, reporting, and operational support with a focus on continuous improvement.
Policy Analyst supporting Alberta’s economic strategies and investments in defence. Responsible for stakeholder engagement, strategy development, and supporting government and private sector initiatives.