About the role

  • Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services.
  • Ensures patient access to essential medications, medical care, and support services.
  • Manage CAN Community Health’s Ryan White Case Management program across multiple locations.
  • Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.
  • Establish, evaluate, review, and/or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.
  • Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.
  • Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.
  • Assure appropriate distribution of workload among the above.
  • Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling/rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.
  • Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.
  • Provide input to CAN Leaders concerning Staff Performance Reviews.
  • Assure coordination of client services with other CAN departments.
  • Report any staff performance issues or patient complaints to CAN leadership for appropriate action.
  • Provide reports, invoices, and other documentation to the Sr. Director of Grants Management.
  • Participate in the completion of quality assurance and quality improvement plans across multiple locations as directed by Ryan White grant guidance.
  • Participate in local HIV planning activities including Ryan White Planning Council and/or its subcommittees.
  • Oversee and coordinate with peer navigators, work with support groups, identification of patients lost-to-care, and other outreach.
  • Assure that staff utilize the proper database program to accurately document all client encounters and services for clients and complete CAN billing sheets.
  • Comply with all Bureau of HIV/AIDS eligibility and case management requirements, as well as keep up to date with program changes.
  • Ensure integrity of case records through an audit review process.
  • Promotes and practices CAN Community Health, Inc.’s mission and values and follows its policies and procedures.
  • Ensures confidentiality is maintained by Ryan White funded staff regarding patient/client information in accordance with HIPAA, professional and departmental standards.
  • Cross trains for effective client service and team participation.
  • Practice safety, environmental and/or infection control methods.
  • Participate in professional development activities to enhance knowledge and skills of HIV/AIDS and patient care programs to continually improve client services.
  • Utilize resources and supplies in a cost-effective manner.
  • Maintain professional, respectful and courteous relationships with clients, staff and visitors.

Requirements

  • Bachelor’s degree in social services from an accredited school or equivalent years of case management/supervisory experience
  • HIV prevention/intervention experience
  • Ryan White eligibility, operations and case management training
  • Basic Annual Safety Training, and Confidentiality Training
  • Knowledge of Ryan White eligibility requirements, guidelines and manuals
  • Knowledge of Social Security, Medicare and Medicaid eligibility and enrollment procedures
  • Familiarity with state health and human service programs
  • Familiarity with confidentiality requirements for handling client information

Benefits

  • competitive pay with a bonus plan
  • premiere benefits package
  • retirement plan with a generous company matching contribution
  • good quality of life with an excellent daytime schedule

Job title

Manager, Case Management Services

Job type

Experience level

Mid levelSenior

Salary

$75,000 - $80,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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