Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services.
Ensures patient access to essential medications, medical care, and support services.
Manage CAN Community Health’s Ryan White Case Management program across multiple locations.
Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.
Establish, evaluate, review, and/or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.
Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.
Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.
Assure appropriate distribution of workload among the above.
Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling/rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.
Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.
Provide input to CAN Leaders concerning Staff Performance Reviews.
Assure coordination of client services with other CAN departments.
Report any staff performance issues or patient complaints to CAN leadership for appropriate action.
Provide reports, invoices, and other documentation to the Sr. Director of Grants Management.
Participate in the completion of quality assurance and quality improvement plans across multiple locations as directed by Ryan White grant guidance.
Participate in local HIV planning activities including Ryan White Planning Council and/or its subcommittees.
Oversee and coordinate with peer navigators, work with support groups, identification of patients lost-to-care, and other outreach.
Assure that staff utilize the proper database program to accurately document all client encounters and services for clients and complete CAN billing sheets.
Comply with all Bureau of HIV/AIDS eligibility and case management requirements, as well as keep up to date with program changes.
Ensure integrity of case records through an audit review process.
Promotes and practices CAN Community Health, Inc.’s mission and values and follows its policies and procedures.
Ensures confidentiality is maintained by Ryan White funded staff regarding patient/client information in accordance with HIPAA, professional and departmental standards.
Cross trains for effective client service and team participation.
Practice safety, environmental and/or infection control methods.
Participate in professional development activities to enhance knowledge and skills of HIV/AIDS and patient care programs to continually improve client services.
Utilize resources and supplies in a cost-effective manner.
Maintain professional, respectful and courteous relationships with clients, staff and visitors.
Requirements
Bachelor’s degree in social services from an accredited school or equivalent years of case management/supervisory experience
HIV prevention/intervention experience
Ryan White eligibility, operations and case management training
Basic Annual Safety Training, and Confidentiality Training
Knowledge of Ryan White eligibility requirements, guidelines and manuals
Knowledge of Social Security, Medicare and Medicaid eligibility and enrollment procedures
Familiarity with state health and human service programs
Familiarity with confidentiality requirements for handling client information
Benefits
competitive pay with a bonus plan
premiere benefits package
retirement plan with a generous company matching contribution
good quality of life with an excellent daytime schedule
Senior Manager of FFIO Global Product Solutions at Fidelity, supporting investment operations and enhancing customer experience through collaboration. Involves executing portfolio launches and managing fund operations.
IT Audit Senior Manager providing audit and advisory services to manage risk and improve performance at Fidelity. Engage with technology and business operations to enhance internal controls and audit effectiveness.
Manager of End User Services overseeing IT services for HP, ensuring operational excellence and driving modernization efforts. Leading a global team while managing vendor relations and strategy.
Solution Manager managing IT strategies and digital transformation initiatives at HP. Leading cross - functional teams to enhance system interoperability and innovate business processes.
Global Logistics Parcel Manager at HP guiding complex supply chain sub - categories and executing sourcing strategies aligned with organizational goals. Collaborating with teams to optimize supplier selection and contract management.
Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.
Patient Access Manager at Essentia Health overseeing daily operations and patient access processes. Ensuring quality care and adequate staffing for assigned department activities.
Credit Portfolio Manager managing an assigned portfolio of Business Banking and Small Business Banking loans. Responsibilities include analyzing financial statements and collaborating with Relationship Officers for portfolio management.
Senior Manager leading strategy and performance for offline media channels at Sleep Number. Focused on driving demand and business growth through effective media spend.