Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Regional Account Executive driving sales and customer relationships in the UK drinks industry for Campari Group. Collaborating with teams and managing joint business plans for success.
Responsibilities
- Support team and Field Sales Manager in implementation of Business strategy in channel and defined customer account list
- Secure menu feature and brand activation across customer base
- Develop and maintain customer relationships in order to increase business performance, develop sales opportunities and increase profitability
- Support in the development, management and implementation of joint business plans with the key customers to ensure delivery of key agreed volume and value targets aligned to the commercial and business unit strategy
- Support line manager with key business tasks in line with channel strategy, e.g. staff training
- Promote teamwork and collaboration across team
- Analyse consumer, customer insight and sales data to include in comprehensive customer proposals
- Maintain a strong awareness and understanding of the spirits and licensed trade market to ensure business plans and practices adequately reflect market and customer changes / demands
- To work cross functionally with the wider Campari UK team, including Customer Marketing, Finance and Brand teams
- Identify sales volume / value growth opportunities through ongoing analysis of customer and market performance
- Seeks new business opportunities within defined channel
- Commercial accountability for delivering against targets, securing new business and developing mutually beneficial existing relationships
- On-going evaluation of customer terms and activation to maximise ROI and provide future recommendations
- Ability to influence key customer stakeholders to secure distribution, new and improved feature and new business
- Delivering accurate financial and volume forecasts
- Devise and implement a contact matrix for each customer to deliver excellent execution of our brand plans
Requirements
- Minimum of degree level or equivalent
- Minimum 3 years of sales experience in the UK drinks industry / FMCG
- Solid account management experience with track record in successful negotiation and category understanding
- Experience working with MPO and Regional groups desired
- Excellent relationship-building and communication skills
- Ability to derive insight from data
- Robust commercial understanding, good numerical and analytical skills
- Strong negotiation skills
- Ability to interact at and deliver change through different levels
- Ability to influence peers/stakeholders and senior management both internally and externally
- Proficient in using MS Office applications
Benefits
- Competitive salary and generous bonus scheme
- Hybrid working week with 3 days in the office and 2 days from home
- Private Medical and Dental healthcare available to you and your family at no extra cost
- 25 days holidays, plus bank holidays
- Generous pension scheme where employees contribute 2% and the company contributes 8%
- Enhanced parental leave & pay and access to coaching for new parents
- Fitness allowance to support your mental and physical wellbeing
- Access to a wide range of learning resources including LinkedIn Learning
- Life assurance cover of four times your annual salary
- Income protection
- Enjoy our portfolio of brands with our product allowance
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